Intou Help & Support

The short version

Most answers are below.
Still stuck? Email merhaba@eyay.space.
Never send me your chat file, passwords or card details.

Contact me

Email merhaba@eyay.space and tell me:

what happened and what you expected,
your phone model and its iOS or Android version,
for purchases, the order number from your App Store or Google Play receipt.

Please don’t send your chat file, or screenshots where names or private details are still visible.

Uploading a chat

The quickest way is to send the chat from WhatsApp straight to Intou.

On iPhone

In WhatsApp, open the chat and tap the person’s name at the top.
Scroll down and tap “Export chat”. If it asks about media, choose “Without media”.
In the share menu, tap Intou. If you don’t see it, swipe to the end of the row of apps and tap More.

On Android

In WhatsApp, open the chat and tap ⋮ (More options) at the top right.
Tap “More”, then “Export chat”, then choose “Without media”.
In the share menu, tap Intou.

Intou opens and reads the chat on your phone, whichever screen the app was on. The chat waits only while a purchase or restore, the AI preview, an analysis or a new report is in progress: Intou shows a short note and opens it once you’re back on the home screen.

From a saved file

You can also save the export first: on iPhone with “Save to Files”, on Android for example to Google Drive. Then in Intou, choose what you two are, tap the upload button and pick the TXT or ZIP file. A file you saved earlier can also be shared from your files app: tap Share, then Intou.

Intou reads one-to-one chats only, not groups. The file can be up to 10 MB (20 MB once unpacked). If the app can’t tell the day from the month, it asks which order your export uses. If Intou can’t open a file, export the chat again without media and send it once more. Sharing a single message or some copied text won’t work: Intou needs the exported chat file.

The AI preview didn’t appear

The AI preview needs a connection and is limited per day. When the limit is reached or the AI is busy, the app goes on with the statistics from your phone. If you agreed to AI, the masked excerpts are saved with the report, so you can still open the full report later.

The full report failed

If a full report can’t be made, the credit it used is returned automatically, and you can try again. If the app says the credit couldn’t be returned yet, it is on record and will be refunded; if it doesn’t show up, email me with the time it happened and your order number.

Purchases, cancelling and refunds

Restore: tap Restore on the paywall, or open the Privacy screen (the shield at the top right of the home screen) and tap Restore purchases. Intou checks your purchases with the store again.
Manage Intou Plus: on the same Privacy screen, Manage subscription takes you to your subscriptions in your store account.
Cancel Intou Plus: on iPhone, Settings › your name › Subscriptions (or apps.apple.com/account/subscriptions); on Android, Google Play › your profile › Payments & subscriptions › Subscriptions (or play.google.com/store/account/subscriptions). Deleting the app doesn’t cancel a subscription.
Refunds: payments are handled by Apple and Google, so refunds are too. For the App Store, use reportaproblem.apple.com; for Google Play, follow Google Play’s refund steps.
Credits missing after a reinstall or a new phone: email me the order number from your store receipt; I’ll check it and restore your unused credits where I can.

Deleting your data

One report: open My reports (the bookmark at the top right of the home screen), swipe the report to the left or press and hold it, and confirm.
Everything: tap the shield (Privacy) at the top right of the home screen, then Delete all reports.
Deleting the app removes its reports from your phone. My server keeps no chats, excerpts or reports, so there is nothing to delete there.
Purchase records: to have the RevenueCat records linked to your random purchase ID deleted, email merhaba@eyay.space with your order number.

Reporting an AI result

If a result is wrong, hurtful, inappropriate or unsafe, I want to know.

Without leaving the app: tap “Report a problem with this result” under your full report, or the flag at the top of the story while it shows the AI preview.
Pick what’s wrong (wrong or made up, hurtful, sexual or inappropriate, unsafe, or something else), add a short note if you like, and tap Send report. The app masks both names and any contact details in your note before sending it.
If you’d rather email, write to merhaba@eyay.space with the subject “AI result”: tell me what the result said, what is wrong with it, and the mode and language you used.

I can’t see your report, because it stays on your phone; a report sends me only the reason you pick, your note, where you saw the result, the mode and the language. Please don’t send the chat itself. I review every report and use it to improve how the AI is instructed and checked.

Intou is not a crisis service. If a conversation makes you feel unsafe, or someone is hurting you, please contact local emergency services or a support line near you.

Privacy questions

The Intou Privacy Policy explains what stays on your phone and what is sent for the AI reading. For data requests, email merhaba@eyay.space.

Legal notice

Intou is built and published by Eyay.
Email: merhaba@eyay.space
Terms: Intou Terms of Use